Refund & Cancellation Policy

Last updated: July 7, 2026

We work closely with clients to define technical milestones, architecture layouts, and feature checklists. This Refund & Cancellation Policy describes standard refund conditions.

1. Custom Development Deposits

Initial project deposits and milestone-based payments are non-refundable. They fund engineering allocations, system designs, and code deployments. If a project is cancelled by the client, outstanding completed milestones must be paid in full.

2. SaaS Subscriptions

Subscriptions for products like Accounta, Hotel Sync, and E-Pharma are billed monthly or annually. You can cancel your subscription at any time. Cancelled subscriptions remain active until the end of the current billing cycle, and no partial refunds are offered.

3. Dispute Resolution

We encourage open communication. If you are dissatisfied with a delivery phase, please reach out to your project coordinator or contact info@netbots.io to arrange a review.